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Steve Yastrow

I am a writer, speaker and consultant. My two books, Brand Harmony and We: The Ideal Customer Relationship focus on companies improving their profits through becoming more customer-centric. To help companies and their people further reach their potential, I blog at yastrow.com and write a twice-monthly newsletter. You can sign up for both at my site. In addition to writing, I spend most of my work time helping companies unleash their potential by creating better connections with their customers. This happens through my speaking events and through Yastrow & Company consulting engagements, where my team and I help companies figure out who they intend to be in the future, and then engage the entire company in creating that future through strong "We" customer relationships. Before starting Yastrow & Company in the mid-90s I was vice-president of resort marketing for Hyatt Hotels. My experiences in the hotel business showed me clearly that most marketing doesn’t happen in the marketing department. Customers are paying attention to all interactions with a company, not just the promises made in traditional "marketing communications."